Return Policy
Buy With Confidence – 24-Hour Hassle-Free Returns
24-Hour Hassle-Free Return
We Offer A No-Questions-Asked Return Option Within 24 Hours Of Delivery. If For Any Reason You’re Not Satisfied With Your Purchase, You May Return The Watch For A Full Refund, Minus The Original Shipping Charges.
• You Must Notify Us Within 24 Hours Of Confirmed Delivery.
• The Watch Must Be Unworn, In The Exact Condition Received, And Include All Original Contents (Box, Papers, Accessories).
• Customers Are Encouraged To Inspect Their Watch Immediately Upon Delivery And Notify Us Of Any Concerns.
Standard 7-Day Return Policy
If You Are Outside The 24-Hour Window, Our Standard Return Policy Applies:
• Timeframe: Returns Must Be Initiated Within 7 Calendar Days Of Delivery.
• Restocking Fee: A 10% Restocking Fee Will Apply.
• Condition: The Watch Must Be Unworn And In Original Condition, With All Original Packaging, Documentation, And Accessories.
• Watches Showing Signs Of Wear, Scratches, Bracelet Resizing, Removed Protective Stickers, Damage, Or Alterations Will Not Be Accepted.
• Returns That Are Missing Components Or Show Signs Of Use Will Be Declined.
Inspection Process
All Returned Watches Undergo A Thorough Inspection Upon Receipt. NY Watch Market Reserves The Right To Refuse Any Return If The Watch Shows Signs Of Wear, Damage, Tampering, Or Alterations.
All Watches Are Documented And Photographed Prior To Shipment, Including Serial Numbers And Condition Verification. Returned Items Must Match The Original Documentation.
Non-Returnable Items
Certain Purchases Are Considered Final Sale And Are Not Eligible For Return, Including:
• Watches Listed As “Price On Request”
• Custom Or Special Orders
• Sourced Watches (Procured Upon Request)
• Items Purchased On Sale Or During Limited Promotions
• Watches Showing Signs Of Wear, Damage, Tampering, Or Alterations After Delivery
Return Instructions
1. Contact Us First
Email sales@nywatchmarket.com or call 516-373-9918 to request a Return Merchandise Authorization (RMA) number.
2. Repackage Carefully
Place The Watch And All Original Contents Back In The Packaging And Ensure The Package Is Secure And Protected.
3. Ship The Watch
Returns Must Be Shipped Using A Trusted, Trackable, And Fully Insured Shipping Service Such As FedEx, UPS, Or DHL.
• Insurance Must Cover The Full Purchase Value Of The Watch.
• The RMA Number Must Be Clearly Visible On The Return Label Or Box.
• Returns Shipped Without An Approved RMA Number Will Not Be Accepted.
Customers Are Responsible For Return Shipping Costs And Insurance. NY Watch Market Is Not Responsible For Items Lost, Stolen, Or Damaged During Return Transit.
Refunds
• Processing Time: Refunds Are Processed Within 5–10 Business Days After The Returned Watch Is Received, Inspected, And Approved.
• Fees:
– No Restocking Fee For Approved Returns Within The 24-Hour Window.
– A 10% Restocking Fee Applies To Approved Returns Under The 7-Day Policy.
• Shipping: Original Shipping Charges Are Non-Refundable.
• Refund Method: Refunds Are Issued To The Original Payment Method Whenever Possible.
• Payments Made Via Wire Transfer Or Cryptocurrency May Be Refunded Via Wire Transfer, Company Check, Or Store Credit At NY Watch Market’s Discretion.
Return Window Definition
The Return Window Begins On The Date The Shipment Is Marked As Delivered By The Carrier.
Our Authenticity Guarantee
We Stand Behind The Authenticity Of Every Timepiece We Sell. Every Watch Is Carefully Inspected And Verified Prior To Shipment. If You Have Any Concerns Regarding Authenticity, Please Contact Us Immediately.
Our Goal Is Complete Transparency And Customer Confidence With Every Purchase.
Customer Support
Email: sales@nywatchmarket.com | Phone: 516-373-9918 | Website: www.nywatchmarket.com